Quick fixes for the most common issues. Still stuck? Contact us and we’ll sort it.
If the button doesn’t work, open the store and search ClearBlock.
Tip: If the extension is disabled, open chrome://extensions and toggle it on.
Open the ClearBlock popup, click Options → Restore Premium, then paste your license key from your ClearBlock Premium receipt email.
Can’t find the email? Search your inbox for “ClearBlock Premium” or “ClearBlock” and check your spam folder. For billing or refunds, see our Refund Policy or contact support with your order details.
Cookie banners or popups still showing?
Some sites use very custom consent tools. If a banner or popup still survives, please send us the URL so we can improve detection.
If a page won’t load, videos won’t play, or something important disappears:
If the problem only happens with ClearBlock on, please email us at support@clearadblocker.com with the page URL and a screenshot so we can investigate and fix it.
Email: support@clearadblocker.com
Include your browser (e.g., Chrome 120), OS (e.g., Windows 11), steps to reproduce, and the page URL.
No — ClearBlock respects your default search settings and does not replace your new tab or new tab page.
Search your inbox for “ClearBlock Premium” or “ClearBlock.” Your receipt email includes the license key. Be sure to check your spam or junk folder. If you still can’t find it, contact support with the email address you used at checkout.
First, open the page, click the ClearBlock toolbar icon, and make sure Cookie Cutter and Popup Shield are turned on for that site, then reload. Some banners and popups are very custom; if one keeps coming back, send us the URL so we can improve detection.
Reload first. If it persists, either use Pause on this site or Click Don't Block This Website this will instantly fix issues on that site. If it only breaks with ClearBlock on, email us with the URL, a short description, and a screenshot so we can investigate.